Refund policy

FastDTF Returns & Refund Policy

At FastDTF, we want you to be completely satisfied with your order. If something isn’t right, we’re here to help.

Non-Returnable Items (Custom Artwork Orders)

Because all DTF and UV-DTF prints are custom-produced to your specific artwork, these items cannot be returned or refunded once printed.

This includes:

Custom DTF transfers
Custom UV-DTF transfers
Gang sheets
Any artwork you upload for printing

Please double-check your files before uploading, as we print exactly what is submitted.

Damaged, Incorrect or Faulty Prints

If your order arrives damaged, incorrect, misprinted, or defective in any way, contact us straight away at orders@fastdtf.co.uk with clear photos.

We will:

Review the issue
Reprint and replace the damaged items at no cost to you
Ensure your order is corrected as quickly as possible

We stand behind the quality of our printing and will always make things right.

Returns (Non-Custom Products Only)

For any non-custom products, we offer a 30-day return policy.

To be eligible, items must be:

Unused
In original condition
In original packaging
Accompanied by proof of purchase

Please contact us before returning anything.

📩 Email: orders@fastdtf.co.uk

📦 Return Address:

153 Hardy Mill Rd

Harwood

Bolton

BL2 3PL

United Kingdom

Customers are responsible for return shipping unless the item is faulty.

Exchanges

If you need a different non-custom product, please return the original item (if eligible) and place a new order once your return is approved.

EU 14-Day Cooling-Off Period

If your order is shipped into the EU, you may cancel or return non-custom items within 14 days for any reason.

Custom-printed products are exempt from this under EU law as they are made to your specifications.

Refunds

Once we receive and inspect your return, you’ll be notified of approval or rejection.

Approved refunds will be issued to your original payment method within 10 business days.

If 15 business days have passed and you haven’t received your refund, please contact us at orders@fastdtf.co.uk.